Frequently Asked Questions

About Us

We are a leading provider of high-quality peptides for laboratories, researchers, and academic institutions across the globe. All our products are synthesized and lyophilized in the United States, with purity levels exceeding 99%+. We have a wide offering of standard peptides as well as topical peptides, peptide blends, customizable orders, and an expert team ready to assist you. 

Why Choose Us?

Top Quality: Our peptides are manufactured locally against the highest standards for synthesis, undergoing rigorous quality control measures to ensure their purity, stability, and consistency. Trust in Every Batch: Our Peptides are rigoursly tested by independent third-party labs, with certificates of analysis to prove their purity and potency.

Range of Products: We offer a comprehensive and industry-leading peptide catalog. Whether you require standard peptides, blends, topical peptides, or customized orders, our experienced team is ready to assist you.

Expert Customer Service: We believe in building long-lasting relationships with our customers. Our dedicated customer support team is here to support you. We will do everything in our power to ensure that our customers are satisfied, even after products are delivered.

Fast and Free Delivery: We strive to provide fast and reliable delivery, no matter where you are. For orders over $200, the shipping is on us.

What are peptides?

Peptides are short chains of amino acids that serve as building blocks for proteins in the body. They play crucial roles in various biological processes and are used extensively in scientific research.

What is the quality of your peptides?

All Peptides BioTech products undergo rigorous third-party laboratory testing. Each order includes a Certificate of Analysis (COA) verifying purity and composition. Our peptides are stored in lyophilized powder form at or below -20°C to maintain optimal quality.

Are your peptides for human consumption?

No. Peptides BioTech provides peptides exclusively for research purposes only. Our products are not intended for human or veterinary use, diagnostic procedures, or any application outside of a controlled laboratory setting.

How are your peptides stored?

Our peptides are maintained as lyophilized (freeze-dried) powder at or below -20°C prior to shipping. This format ensures maximum stability and shelf life.

What is the minimum age to purchase?

Customers must be at least 21 years of age to purchase from Peptides BioTech.

Do you offer volume discounts?

Yes! We offer tiered discounts based on order quantity:
– 5 items = 5% off
– 10 items = 10% off
– 15 items or more = 15% off (stackable with any other product or order codes from our email/newsletter list)

*Not including bacteriostatic water or any other diluents.

Do you offer subscription options?

This feature is currently being worked on and will be added soon.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and cryptocurrency through our secure ecommerce platform. Multiple payment options are available, and all payment processing complies with PCI and DSS standards.

How quickly will I receive my order?

Orders are typically processed within 1-2 business days. Domestic shipping within the contiguous United States is handled via USPS or FedEx with 2-day delivery service.

How are products packaged for shipping?

Our peptides are carefully packaged to maintain product integrity during transit. All products are stable at room temperature for shipping purposes and maintain stability for up to 24 months.

Will temperature affect my order during shipping?

Our peptides are stable at room temperature during the shipping process. No special temperature control is required for standard shipping timeframes.

What is your return/refund policy?

Due to the fragile nature of our products, we are unable to accept returns. Cancellations are accepted, but must be requested before your order has shipped. After your order has shipped, we will no longer be able to cancel your order.

For immediate help with any questions, cancelling your order, or in the event your order arrives with missing, incorrect or damaged items, please contact us at support@peptidesBioTech.com Or call/text 877-291-2999

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

International Orders
Any international orders placed are done so at the buyer's risk. Peptides BioTech will not take responsibility or accept claims for any issues related to international orders including, but not limited to, seizures by customs, shipment delays, lost packages and more

Refunds
If a refund is approved, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@peptidesBioTech.com.

Can I cancel or change my order?

Order cancellations or changes are only possible before your order has been shipped. Please contact customer support immediately if you need to make changes.

How can I contact customer support?

Our dedicated support team is available through multiple channels:
– Email: support@peptidesbiotech.com
– Website chat
– Contact form on our website

Do you provide documentation with your products?

Each peptide includes a Certificate of Analysis (COA) on our website for verifying the purity and composition of your peptides. We also provide comprehensive technical documentation for each product.

How can I stay updated on new products and promotions?

Subscribe to our newsletter on the website to receive updates on new research peptides, special promotions, and educational content.

Do you provide calculation assistance for research applications?

Yes, while we do not provide peptide calculation services directly, we offer a helpful Peptide Calculator tool on our website to assist with peptide selection You can access the tool here: Peptide.

Where can I find more information about specific peptides?

Each product page contains detailed technical information, including molecular structure, sequence, and research applications. We also provide regular educational content through our blog and social media channels.

Are your peptides tested?

Yes, all our peptides undergo comprehensive third-party testing through Freedom Diagnostic Testing. Certificates of Analysis are provided with each order, verifying purity and composition.

What are the terms of service for using Peptides BioTech products?

Our products are strictly for research purposes only. By purchasing from Peptides BioTech, you agree to use our products solely for laboratory research and not for human consumption, veterinary use, or diagnostic procedures. Full terms of service are available on our website.

What is the difference between pharmaceutical peptides and research peptides?

Pharmaceutical Peptides: FDA-approved medications prescribed for medical conditions, manufactured under strict GMP standards.
Research Peptides: Peptides BioTech products are research-grade, sold only to qualified researchers, labeled 'not for human consumption,' not FDA approved, and intended for in-vitro scientific investigation only.

Is Peptides BioTech a 503a or 503b compounding facility?

No, Peptides BioTech is not a 503a or 503b compounding pharmacy or facility. We do not compound medications for human use.

Why do you only sell research peptides?

Peptides BioTech is dedicated to supporting scientific advancement through high-quality research materials. Our products are not intended for human consumption or clinical applications.

Can research peptides be used for personal use?

No. Our research peptides are strictly sold for laboratory research purposes only. Using research peptides for personal consumption carries significant health and legal risks.

Do you ship internationally?

Currently, Peptides BioTech does not ship research peptides to other countries. We exclusively serve the domestic United States market at this time.

Disclaimer

All products are sold for research, laboratory, or analytical purposes only, and are not for human consumption. Peptides BioTech is a chemical supplier. Peptides BioTech is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic Act. Peptides BioTech is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic Act. The statements made within this website have not been evaluated by the US Food and Drug Administration. The products we offer are not intended to diagnose, treat, cure or prevent any disease. Human/Animal Consumption Prohibited. Laboratory/In-Vitro Experimental Use Only.